Please read these terms carefully before using our website or making a purchase.
By accessing and using the Nana Jewelry Hub website (the "Site") and purchasing our products (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or Services.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
To use our Site and Services, you must:
Product Descriptions: We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that descriptions or other content are error-free, complete, or current.
Pricing: All prices are in Nigerian Naira (₦). Prices are subject to change without notice. We reserve the right to correct any pricing errors.
Availability: All orders are subject to product availability. If an item is out of stock, we will notify you and offer alternatives or a refund.
Order Placement: When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline any order for any reason.
Payment Methods: We accept various payment methods including bank transfers, card payments, and payment on delivery (where available).
Order Confirmation: Your order is confirmed once payment is verified. We will send order confirmation via WhatsApp or email.
Custom Orders: Custom designs require a 50% deposit before production begins. The balance is due before shipping.
Shipping Times: Estimated delivery times are provided at checkout. These are estimates and not guarantees.
Shipping Costs: Shipping costs are calculated based on your location and chosen delivery method.
Delivery Issues: You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or carrier delays.
International Shipping: International orders may be subject to customs duties and taxes, which are the customer's responsibility.
Please see our Returns Policy for complete details. Key points include:
Custom jewelry pieces are made specifically for you and cannot be returned or refunded unless there is a manufacturing defect. Please ensure you are completely satisfied with your design before production begins.
Our Content: All content on this Site, including text, graphics, logos, images, and designs, is owned by Nana Jewelry Hub and protected by copyright laws.
Use License: You may view and print pages from the Site for personal use only. Commercial use is prohibited without our written permission.
Design Protection: Our jewelry designs are original creations. Reproduction or imitation of our designs is prohibited.
You agree not to:
To the fullest extent permitted by law, Nana Jewelry Hub shall not be liable for:
Our maximum liability for any claim relating to our products or services is limited to the purchase price of the product.
Product Warranty: All our jewelry comes with a lifetime warranty against manufacturing defects. This warranty covers:
The warranty does not cover:
Governing Law: These Terms are governed by the laws of Nigeria.
Dispute Resolution: Any disputes shall first be resolved through negotiation. If unresolved, disputes shall be settled in the courts of Lagos, Nigeria.
Class Action Waiver: You waive any right to participate in class actions against us.
We may terminate or suspend your access to our Site and Services immediately, without prior notice, for any reason, including breach of these Terms.
For questions about these Terms, please contact us:
These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Nana Jewelry Hub regarding your use of our Site and Services.