Our commitment to your satisfaction. Learn about our return, exchange, and refund policies.
At Nana Jewelry Hub, we stand behind the quality of our handcrafted jewelry. If you're not completely satisfied with your purchase, we're here to help.
Ready-to-wear items in original condition within 7 days of delivery
Custom designs, personalized items, or worn/used jewelry
Return Window: 7 days from delivery date
Condition Required: Unworn, undamaged, in original packaging with all tags
Proof of Purchase: Original receipt or order confirmation required
Return Shipping: Customer responsible for return shipping costs
Custom designed pieces are made specifically for you and cannot be returned or refunded unless there is a manufacturing defect. Please ensure you are completely satisfied with your design before production begins.
Follow these steps to initiate a return:
Contact us within 7 days of delivery via WhatsApp (+234 816 926 4567) or email (returns@nanajewelryhub.com) to request a return authorization.
We'll provide you with a Return Authorization Number and shipping instructions. Returns without authorization cannot be processed.
Include all original packaging, tags, certificates, and the completed return form. Use a trackable shipping method and insure the package.
Ship to our returns address and keep your tracking number. Email us the tracking information.
Once received and inspected (within 5 business days), we'll process your refund or exchange.
Refund Processing Time: 5-10 business days after we receive and inspect your return
Refund Method: Refunds are issued to the original payment method
Deductions: Shipping costs are non-refundable. Customization fees for personalized items are non-refundable.
We offer exchanges for items of equal or greater value:
If exchanging for a more expensive item, you'll pay the price difference plus shipping.
The following items cannot be returned:
If you receive a defective or damaged item:
Note: Our lifetime warranty covers manufacturing defects. Normal wear and tear is not covered.
International customers may return items subject to:
Gift recipients can exchange items for store credit:
We do not charge restocking fees for returns that meet our return policy requirements.
However, a 15% restocking fee may apply if:
To avoid needing to return jewelry:
For returns and refunds inquiries:
Business Hours for Returns: Monday - Friday, 9AM - 5PM
We reserve the right to modify this returns policy at any time. The most current version will always be posted on this page.
For returns initiated before policy changes, the policy in effect at the time of purchase will apply.
We're here to help! Contact us before returning any items. Many issues can be resolved without a return, and we want to ensure you're completely satisfied with your Nana Jewelry Hub experience.