Everything you need to know about shipping, delivery times, and tracking your order.
Free shipping on all orders within Lagos
1-2 day delivery in Lagos, 3-5 days nationwide
We deliver to all 36 states in Nigeria
Ready-to-Ship Items: Orders for in-stock items are processed within 1-2 business days.
Custom Orders: Custom pieces require additional production time, typically 7-14 business days after design approval and deposit payment.
Business Days: We process orders Monday through Friday, excluding public holidays.
| Location | Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| Lagos Mainland | Same-day/Next-day Delivery | 1-2 business days | Free |
| Lagos Island | Next-day Delivery | 1-2 business days | ₦1,500 |
| Abuja | Express Delivery | 2-3 business days | ₦2,500 |
| Port Harcourt | Standard Delivery | 3-4 business days | ₦2,500 |
| Other Major Cities | Standard Delivery | 3-5 business days | ₦3,000 |
| Other States | Standard Delivery | 4-7 business days | ₦3,500 |
Note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
We now offer international shipping to select countries! Contact us at hello@nanajewelryhub.com for international shipping rates and delivery times.
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Once your order ships, we will provide you with tracking information via WhatsApp or email. You can track your package using:
If you haven't received tracking information within 48 hours of your order confirmation, please contact us.
Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by customers.
P.O. Boxes: We cannot ship to P.O. boxes. A physical address with a contact person is required.
Signature Required: All jewelry deliveries require a signature for security purposes.
All orders are automatically insured against loss or damage during transit up to the full value of the purchase.
If your package shows signs of damage upon delivery:
Failed Delivery Attempts: If delivery fails due to incorrect address or recipient unavailable, additional shipping fees may apply for re-delivery.
Lost Packages: If your package is lost in transit, contact us immediately. We will investigate with the carrier and arrange for replacement.
Weather Delays: During rainy season or adverse weather, delivery times may be extended.
Custom jewelry pieces have special shipping considerations:
We offer special gift shipping options:
To arrange gift shipping, mention "GIFT" in your order notes or tell us via WhatsApp.
During holiday seasons (Christmas, Valentine's, etc.):
For shipping inquiries, contact our shipping department:
Please have your order number ready when contacting us about shipping.
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on this page.
Major changes (such as price increases) will be announced via email and social media.